Video Curriculum

Introduction and Ground Servicing (Module 1) provides an overview of the industry and the responsibilities of a Line Service Specialist. Basic aircraft components, airport operations, communications and general service procedures are discussed.

Safety (Module 2) stresses the importance of maintaining a high level of safety-consciousness and reviews airport ramp issues such as propeller danger, jet blast, personal safety, aircraft marshaling, emergency procedures and fuel-related hazards.

Refueling Piston Aircraft (Module 3) covers the refueling procedures for reciprocating engine aircraft and helicopters. This module also discusses the important characteristics of aviation gasoline and piston engine oils.

Refueling Turboprop Aircraft (Module 4) demonstrates the refueling procedures for turboprop aircraft and turbine helicopters. This segment also discusses turboprop engines, turbine engine fuel and oil products and jet refuelers.

Refueling Jet Aircraft (Module 5) describes refueling procedures for turbojet and turbofan aircraft. Over-the-wing, single-point refueling and detailed operating procedures for fuel system control panels are also addressed.

Towing (Module 6) outlines safe towing techniques and procedures, including a review of tow vehicles, tow bars and hangar operations. Specific aircraft nose-wheel disconnect procedures are reviewed and discussed.

Fuel Farm Management (Module 7) covers the operation and management of bulk fuel storage facilities, including fuel quality-control procedures, storage, handling, monitoring, testing, fuel ordering and receiving, and contamination avoidance.

Customer Service (Module 8) demonstrates the proper approach for Line and Customer Service Specialists in meeting the needs of passengers and pilots. Inter-personal skills, telephone etiquette and radio procedures are also covered.

Fire Safety (Module 9) This training module addresses the FAA’s hazardous substance handling requirements as specified under 14 CFR Part 139 Section 321. This module has been determined to be acceptable to the FAA for meeting Fuel Safety Training and addresses all aspect of fuel handing and fire safety at airports.

Aviation Security (Module 10) aviation security is an issue that is critical to everyone at an airport. The module teaches your line staff how to be more observant, helps them understand the importance of security, assists them in identifying their specific responsibilities within their work area, and overall, reduces any threat to your business.

Program Elements – Click here for a more detailed breakdown of all the materials.