NATA Safety 1st Program Provides

  • In excess of 500 operators worldwide
  • Proper fire safety 14 CFR Part 139 Section 321 requirements
  • Up-to-date training techniques
  • State-of-the-art computer graphics
  • New aircraft and ground service procedures
  • Clear, up-close videography
  • Properly developed working habits and procedures

PLST Objective – Setting the Industry Standard

The PLST program sets the standard for superior line service training and performance. PLST is the only
training program of its kind that is aircraft-specific. Formed specifically to address industry safety issues,
NATA Safety 1st is the authoritative source for line service training and technical information.

The foundation of the new program is to focus on safety through the development of proper work habits
and procedures by providing comprehensive video and written materials.

The objective of the program is to teach personnel proper and safe procedures for ground servicing and
refueling, towing and handling of general aviation aircraft and helicopters. Employees are trained to have
a professional “safety first” attitude.

As the educational program of choice for aviation service providers around the world, PLST has become
synonymous with line service quality and safety. Pilots look for the NATA Safety 1st PLST mark of
accreditation. It’s their assurance that their passengers and aircraft will receive superior care and service.

Professionalism is not only important but is absolutely critical to assure the safety of your customers and
employees, as well as to ensure the financial success and viability of your organization.

PLST intends to:

  • Introduce newly hired employees to general aviation and airport operations
  • Develop the skills necessary to successfully perform the duties of the line service specialist
    and customer service specialist positions
  • Promote, establish and maintain a safe ramp and working environment
  • Reduce costly accidents through the use of safe and uniform procedures
  • Provide a resource for recurrent training for all employees


The NATA Safety 1st PLST was a redesign of the original AMR COMBS PLST program. Released in 1998, there are currently over 500 operators of the new PLST.

These operators – including FBOs, airport authorities, aircraft service companies, fractional aircraft operators, and corporate flight departments from the United States, Canada, Mexico, Hong Kong, South America and Great Britain – utilize the PLST as their primary source to meet internal training needs, insurance requirements and airport regulations, including FAR Part 139.321.

The NATA Safety 1st program has been designed to include the most up-to-date training techniques as well as new aircraft and ground servicing procedures. State-of-the-art computer-generated graphics and animation have been added, along with full-motion video, which were not available in the original program. The program offers clear, close-up videography to provide detailed images of refueling, towing, and safety procedures. It is designed to make the job of instructing service personnel more efficient by maximizing training efforts, improving retention levels, and reducing costly mistakes and accidents.

The Importance of Training

A towing tractor at an FBO that strikes the leading edge of a piston aircraft could cause damage in the amount of $5,000. But in the case of a high-end business jet, damage for the same kind of accident could be $100,000 or more. “Loss of use” claims are usually added to the mix, not to mention that most jet and turbo aircraft are normally used as a business tool. This means having to pay for charter or commercial airline service while the aircraft is being repaired.

A Challenger was being pulled by a tug in icy ramp conditions. As the lineman was stopping the tug, he lost control and ran into the aircraft and punctured it. Actual damage was $300,000. After all other costs were included, the amount was $1.3 million.

Ground-handling claims have increased dramatically in recent years. The increased costs are generated from a higher number of claims, the costs to repair aircraft, loss of use and to settle a diminution of value claim.

Operators need to invest in training for both flight crews and ground personnel. The high turnover rate at FBOs and for air taxi operators and flight schools means employees may not have as much experience as they should to handle the demanding responsibilities. Training and close supervision of new or less experienced employees is critical to managing the businesses. Safety programs and regular training can help reduce incidents and accidents.

Training and safety are two critical factors in today’s aviation environment. There is no choice of whether or not to train. The PLST program is the method of choice for those managers and trainers who feel that a training program built upon strong fundamentals is the key to a safe and successful operation.